Refund Policy

Clear and fair refund policies for our users.

1. General Refund Policy

BoxCreatorLab is committed to providing a fair and transparent refund policy for all our users. This policy outlines the terms and conditions for requesting and receiving refunds for credits purchased on our platform.

2. Eligible for Refund

Refunds may be granted in the following circumstances:

  • Unused credits within 30 days of purchase
  • Technical issues preventing service usage
  • Duplicate charges or billing errors
  • Service unavailability for extended periods

3. Non-Refundable Items

The following are not eligible for refunds:

  • Credits that have been used to generate designs
  • Credits purchased more than 30 days ago
  • Credits used for completed transactions
  • Promotional or bonus credits

4. Refund Process

To request a refund:

  1. Submit a refund request through your account dashboard
  2. Provide the transaction ID and reason for refund
  3. Wait for our review (typically 2-3 business days)
  4. If approved, refund will be processed to original payment method

5. Refund Timeline

Refund processing times:

  • Review period: 2-3 business days
  • Processing time: 5-10 business days
  • Credit card refunds: 7-14 business days
  • PayPal refunds: 1-3 business days

6. Partial Refunds

Partial refunds may be available for:

  • Partially used credit packages
  • Technical issues affecting partial service
  • Special circumstances at our discretion

7. Currency and Exchange Rates

Refunds will be processed in the original currency of purchase. Any exchange rate differences or bank fees are the responsibility of the customer.

8. Contact Us

If you have questions about our refund policy or need assistance with a refund request, please contact us.